Basics of Customer Experience

Each Mind Cloud Tribe tutorial is created, owned and managed by the expert(s). Each tutorial can include videos, slides, transcript and additional resources the expert has uploaded.

Mind Cloud Tribe tutorials are available to view through subscription, giving you unlimited access to all tutorials. You can begin the tutorial whenever you like, and there are no deadlines to complete it. Signing up for our Free 7-Day Limited offer allows you limited access to view 7 preselected tutorials.
Mind Cloud Tribe tutorials can be accessed from several different devices and platforms, including a desktop, laptop, and your Android or iOS mobile.
You can begin the tutorial by logging in and navigating to your My Experts Tutorials page.

As noted above, there are no deadlines to begin or complete the tutorial. Even after you complete the tutorial, you will continue to have access to it, provided that your account’s in good standing, and Mind Cloud Tribe continues to have a license to the tutorial.

While Mind Cloud Tribe is not an accredited institution, it is part of Mind Cloud Academy, which is an accredited institution. Tutorials are taught by experts in their field, and every approved tutorial features a Mind Cloud Tribe certificate of completion. Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment.

Yes! If you're not sure if a tutorial is right for you, you can watch a free one-minute preview for different experts.

Go to our Consult with Expert page, and follow the steps to make and confirm your booking.. Once you confirm your booking, you will be notified by email of the confirmation with your expert. Once confirmed, you will be guided through the email to our secure payment gateway to make the payment.

Absolutely. We're extremely proud of the positive feedback we've seen from our customers. Each expert has a profile page which includes a review and rating section for you to go over before making your selection.  Once you have completed a session, we invite you to always review and rate your experience with the Expert, to help us keep our service to you of the possible standard.

 If the Expert session is canceled by the Expert before it takes place, your payment will be fully refunded manually.

If, for any reason, you need to cancel a booking with an Expert, your payment will remain in your escrow account as credit to be used at any later time, provided you cancel the booking 24 hours prior to the booking time.  Failure to cancel or reschedule the booking 24 hours prior to the session will result in a full payment charge. We invite you to contact us to explain any force majeure that led to your cancellation, and we promise to take your situation into consideration for a partial refund on your cancellation.