• Basics of Customer Experience

  • What is CX / The Measure of CX Success: PURR / The Four Pillars of CX & PURR: Brand, Segmentation, Insights and Journeys / Voice of Customer and VOC Tools


Created byKenneth
Course LanguageEnglish
Last updated2022-06-20 14:01:44
11m 42s

In This Tutorial You Will Learn

 

Understand what Customer Experience is, and why it is essential for growing your sales and leading your customers to your brand’s advocacy:

 

Part 1: What is CX. And What is the Measure of CX Success: PURR

 

Part 2: How to Weave CX & PURR into Your Business Through the Four Pillars: Brand, Segmentation, Insights and Journeys

 

Part 3: What is VOC, Voice of Customer and VOC Tools




Tutorial Content



  • Tutorial Description

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