Frequently Asked Questions (FAQs)

General

• How many users can access?

  Mind Cloud Tribe includes now only one contributor. The contributor can access and edit anything in an account, including the owner's profile data and the billing and payment information.

   
• Are there actual Mind Cloud Tribe customer reviews I can read?

  Absolutely. We're extremely proud of the positive feedback we've seen from our customers. You can read Mind Cloud Tribe reviews on our site.

   
• Can Mind Cloud Tribe help me with my financial forecast?

  Yes, Mind Cloud Tribe makes it easy to complete your financial forecast. Simply input your figures and Mind Cloud Tribe will automatically create your spreadsheet.

• What types of businesses is Mind Cloud Tribe good for?

  Mind Cloud Tribe can easily accommodate any industry. Whether you're a small or mid-sized business, freelancer, non-profit, or literally any industry sector from high-tech to real estate to salon and spa, Mind Cloud Tribe has you covered.

   
• Can I work on more than one business plan?

  No, unless you edit and overwrite the previous plan.

   
• Can I import financial data from Excel?

  Unfortunately, we do not support importing data from Excel currently.

   
• Can I save the plan I'm working on to my hard drive?

  Mind Cloud Tribe automatically backs up your data every few seconds. All your plan and account information is saved securely in our online servers, ready for you to access when you need it.

   

  You can always download and print a copy of your plan. But there's no need to save your data offline for backups.

• What file types can I export to?

  You can export a copy of your plan to Microsoft Word, Excel and PPT. That's useful if you want to have more control over the document's look and feel or add images, custom tables, and so on. Just remember that once you export, any changes you make in Mind Cloud Tribe will not be reflected in the exported document. The export is a snapshot of the plan.

• Does Mind Cloud Tribe support different languages and currencies?

  You can write the plan in Spanish, French, German, or other languages. Write the plan in the language of your choosing. Enter your financials and simply input the currency to use.

   
• What browsers does Mind Cloud Tribe work on?

  We support the current version of each of these browsers:

   

  Desktop

  • Chrome (Windows and Mac)
  • Firefox (Windows and Mac)
  • Edge / Internet Explorer (Windows)
  • Safari (Mac)

   

  Mobile

  • Mobile Safari (iOS)
  • Mobile Chrome

   

  These are the platforms we test. If you encounter a problem on a different browser, please let us know.

• Can I use Mind Cloud Tribe on a browser that's not on your supported list?

  Sure, feel free to give it a try, though you may find minor issues since we do not test the app in those browsers.

   

  If you are using an older version of Internet Explorer, we strongly encourage you to upgrade your browser. It's free to upgrade and you'll have a much better experience with Mind Cloud Tribe and the Internet in general.

• Can I use Mind Cloud Tribe without an Internet connection?

  No, sorry. Because Mind Cloud Tribe is a web application, you need to be connected to the Internet to use it. The good news is that you can use it from any computer or device with Internet access, so your software isn't stuck on a single PC. But currently we do not support offline access.

• Is there a free trial?

  Mind Cloud Tribe offers a Free Trial that gives you access for free to all of our Experts Tutorials (yes, we do require a credit card to get started). We've served thousands of entrepreneurs in our pilot alone, and we think you'll love Mind Cloud Tribe, but in the event you don't, you're not on the hook for any charges if you don’t subscribe after the trial.

• What happens to my plan if I cancel my account?

  Your plan is 100% yours at any time. You can take your plan with you when you go. If you decide to end your Mind Cloud Tribe subscription, just export your plan before you sign out for the last time.

• What payment methods do you accept?

  We happily accept Visa and Mastercard credit cards.

   
• Will my data be safe and private?

  Yes, all your personal and business data are safe with us. All account and plan data are written to multiple disks instantly, saved every few seconds, and stored in multiple locations. All credit card transactions are processed using bank-level, PCI-compliant SSL encryption. Our products run on a dedicated network that is locked down with firewalls and carefully monitored 24/7. Your business plan will remain completely confidential. The content of your plan is entirely private unless you choose to share it via exporting. The plan data are stored securely on our servers and nobody from our company can view your plan unless you choose to allow us access for tech-support purposes. For more information, please read our terms and privacy policy page.

• What's Mind Cloud Tribe's privacy policy?

  We collect standard customer information (name, email address, company name, credit card company, credit card number, expiration date, and credit card billing address) during the Mind Cloud Tribe signup process and in other customer communications with us by email or phone. We understand how important this information is to you. We are committed to keeping it strictly confidential. Your privacy is not for sale. We will never sell, rent, or otherwise abuse the private information you have trusted us with. Read our complete privacy policy.

• What do Mind Cloud Tribe experts’ tutorials include?

  Each Mind Cloud Tribe tutorial is created, owned, and managed by the expert(s). Each tutorial can include videos, slides, transcript, and additional resources the expert has uploaded.

   
• How long do I have to complete a Mind Cloud Tribe tutorial?

  As noted above, there are no deadlines to begin or complete the tutorial. Even after you complete the tutorial, you will continue to have access to it, provided that your account’s in good standing, and Mind Cloud Tribe continues to have a license to the tutorial.

• Is Mind Cloud Tribe an accredited institution?

  While Mind Cloud Tribe is not an accredited institution, tutorials are taught by experts in their field, and every approved tutorial features a Mind Cloud Tribe certificate of completion. Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishment.

• Is there any way to preview a tutorial?

  Yes! If you're not sure if a tutorial is right for you, you can watch a free one-minute preview available for all our tutorials.

   
• How can I book to work with an Expert?

  Go to our Consult with Experts page and follow the steps to make and confirm your booking.  Once you confirm your booking, you will be notified by email of the confirmation with your expert. Once confirmed, you will be guided through the email to our secure payment gateway to make the payment (if this is the first time you are working with the expert, we advise you to only pay for one session, to ensure your satisfaction working with that expert).  Your payment will be kept in an escrow account in your name until the expert session is concluded.

• Are there any customer reviews on the Experts that I can read?

  Absolutely. We're extremely proud of the positive feedback we've seen from our customers. Each expert has a profile page which includes a review and rating section for you to go over before making your selection.  Once you have completed a session, we invite you to always review and rate your experience with the Expert, to help us keep our service to you of the possible standard.

• What if the Expert session gets cancelled?

  If the Expert session is cancelled by the Expert before it takes place, your payment will remain in your escrow account as credit to be used at any later time, whether with the same Expert or with another Expert.

   
• What if I cancel an Expert session?

  If, for any reason, you need to cancel a booking with an Expert, your payment will remain in your escrow account as credit to be used at any later time, provided you cancel the booking 24 hours prior to the booking time.  Failure to cancel or reschedule the booking 24 hours prior to the session will result in a full payment charge. We invite you to contact us to explain any force majeure that led to your cancellation, and we promise to take your situation into consideration for a partial refund on your cancellation.

• How do I enroll in a Mind Cloud Tribe tutorial?

  Mind Cloud Tribe tutorials are free, giving you unlimited access to all tutorials. Which means that you can enroll in the tutorials that interest you and learn at your own pace. You can begin the tutorial whenever you like, and there are no deadlines to complete it.

  
  Mind Cloud Tribe tutorials can be accessed from several different devices and platforms, including a desktop, laptop, and your Android or iOS mobile.