Kenneth Wong

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I am an expert Customer Experience strategist and service designer with a proven track record of building teams and CX transformation. I build teams that are passionate about achieving commercial results through sustainable customer experiences, co-creation and collaboration, and AGILE. 

Expertise

Customer Experience

Design Thinking

 

School

National University of Singapore

SCRUM.ORG

Global CEM Certification

 

Tutorials by this expert

    11m 42s

    Basics of Customer Experience

    Marketing

    What is CX / The Measure of CX Success: PURR / The Four Pillars of CX & PURR: Brand, Segmentation, Insights and Journeys / Voice of Customer and VOC Tools

    Kenneth

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